Home/Programmes/IT Support Programme

IT support course with a guaranteed UK work placement

A direct, structured route into a stable IT career. Helpdesk, networking, systems and modern endpoint management — followed by a real placement.

Apply Now Talk to an advisor

Programme overview

The IT Support Programme equips you with the technical skills, troubleshooting expertise and real world experience to launch an IT support career. The course covers hardware and software troubleshooting, networking fundamentals, cybersecurity principles, IT service management and modern endpoint tooling. a guaranteed 12 week work placement puts you on a real service desk, solving tickets in a professional setting. Suitable for newcomers, career changers and self taught tech enthusiasts who want certification.

Duration

28 weeks total

Credential

Certificate of completion

Training

16 weeks self study, tutor supported

Placement

12 week placement, guaranteed

What You Will Gain

The outcomes built into the programme

Comprehensive IT support training in hardware, software, networking and troubleshooting

Real world work experience — a guaranteed 12 week placement in an IT support role

Certificate of completion to boost your CV and employability

Practical training in helpdesk support, system administration and cybersecurity fundamentals

Career support and mentorship from IT professionals

Programme Features

What is included

12 week work placement

Hands on experience in a real IT support environment, applying what you have learned in a professional setting.

Flexible learning

Study at your own pace with online tutor led sessions.

Certificate of completion

An IT support qualification that enhances your employability.

Expert mentorship and career support

Guidance from IT professionals who help with CV writing and interview preparation.

Who Is This Programme For?

Designed for these learners

Aspiring IT Support Technicians breaking into the industry
Graduates and career changers entering IT support
Self taught tech enthusiasts formalising existing knowledge
Helpdesk staff wanting progression into systems or networking
Small business owners managing their own IT infrastructure and security

Requirements

What you need to take part

No prior experience required — designed for beginners and intermediate learners
Basic computer literacy and curiosity about how systems work
Patient, customer focused communication skills
Access to a laptop or desktop computer
Commitment to complete the 28 week training and placement programme

Start your application

Syllabus

Module by module breakdown

The training phase covers these modules in sequence. Each module includes self study material, applied exercises and course tutor support.

Weeks 1-3

Hardware and operating systems

PCs, laptops, mobiles, Windows, macOS, working knowledge of Linux.

Weeks 4-6

Networking fundamentals

IP addressing, DNS, DHCP, Wi-Fi troubleshooting.

Weeks 7-9

Service desk skills

Ticketing, prioritisation, SLAs, customer communication.

Weeks 10-12

Microsoft 365 and identity

Entra ID, Exchange, Teams and SharePoint administration.

Weeks 13-14

Endpoint management and security

Intune, patching, asset management, MFA, phishing response.

Weeks 15-16

Certification readiness and portfolio

aligned to recognised IT support skills practice and a solved scenarios portfolio for interviews.

Fees and funding

Be clear about what is and is not included

Speak to an advisor for current fees. recognised IT support exam fees, if you choose to sit them, are paid directly to CompTIA and not included.

Tuition can be paid in full or in monthly instalments. Speak to an advisor for the exact figure for your chosen start date.

Get fee details from an advisor

Programme FAQ

Honest answers about this programme

Will I be ready for a real service desk after this?

Yes. The placement puts you on a real UK service desk solving tickets, supervised. Many learners convert their placement into a permanent role.

Do I need to know Linux already?

No. We cover working level Linux for support contexts but most UK 1st line support is Windows and Microsoft 365 based.

Is the placement remote or in office?

Both options are available depending on the partner. Many service desks operate hybrid.

Will I learn cloud (AWS, Azure)?

We cover Azure basics through Microsoft 365 / Entra ID. AWS is not part of this programme; it is more relevant to the Software Developer programme.