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IT Support Programme

A direct, structured route into a stable IT career. Helpdesk, networking, systems and modern endpoint management — followed by a real placement.

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Programme overview

The IT Support Programme equips you with the technical skills, troubleshooting expertise and real world experience to launch an IT support career. The course covers hardware and software troubleshooting, networking fundamentals, cybersecurity principles, IT service management and modern endpoint tooling. A guaranteed 12 week work placement puts you on a real service desk, solving tickets in a professional setting. Suitable for newcomers, career changers and self taught tech enthusiasts who want certification.

Duration
28 weeks total
Credential
Industry recognised certification
Training
16 weeks self study, tutor supported
Placement
12 week placement, guaranteed
IT Support Programme
What You Will Gain

The outcomes built into the programme

Comprehensive IT support training in hardware, software, networking and troubleshooting

Real world work experience — a guaranteed 12 week placement in an IT support role

Industry recognised certification to boost your CV and employability

Practical training in helpdesk support, system administration and cybersecurity fundamentals

Career support and mentorship from IT professionals

Programme Features

What is included

12 week work placement

Hands on experience in a real IT support environment, applying what you have learned in a professional setting.

Flexible learning

Study at your own pace with online tutor led sessions.

Industry recognised certification

An IT support qualification that enhances your employability.

Expert mentorship and career support

Guidance from IT professionals who help with CV writing and interview preparation.

Learners collaborating
Who Is This Programme For?

Designed for these learners

  • Aspiring IT Support Technicians breaking into the industry
  • Graduates and career changers entering IT support
  • Self taught tech enthusiasts formalising existing knowledge
  • Helpdesk staff wanting progression into systems or networking
  • Small business owners managing their own IT infrastructure and security
Requirements

What you need to take part

  • No prior experience required — designed for beginners and intermediate learners
  • Basic computer literacy and curiosity about how systems work
  • Patient, customer focused communication skills
  • Access to a laptop or desktop computer
  • Commitment to complete the 28 week training and placement programme
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